MASTER Workshops

MASTER:  Mastering Advanced Skills to Enhance Relationships is an 8-hour evidence-based, interactive workshop focused on practical skills to strengthen relationships as our providers engage with patients, families and their teammates.  The program activities will build upon the strong clinical skills our providers already possess and are designed for all levels of clinical expertise.  Workshop content includes:

  • The importance of effective communication
  • Building rapport and relationships
  • Acknowledging communication barriers
  • Negotiating an agenda for the visit, whether in the hospital or the ambulatory setting
  • Recognizing patient perspectives
  • Asking open-ended questions, and listening to the patient’s responses
  • Eliciting the patient’s story
  • Listening reflectively
  • Collaborating on a plan

Note: If you are a UAMS employee, access to the MASTER Workshop is through Training Tracker.

Sign up today!

“Impact of Communication Skills & Training”
Interview with Calvin Chou, M.D., Ph.D.
Vice President of Education, AACH

“Patient-Centered Communication”
Interview with Auguste Fortin VI, M.D.
Yale University School of Medicine

Meet Our Facilitators