MASTER Program

MASTERMastering Advanced Skills to Enhance Relationships is an 8-hour evidence-based, interactive workshop focused on practical skills to strengthen relationships as our providers engage with patients, families and their teammates.  The program activities will build upon the strong clinical skills our providers already possess and are designed for all levels of clinical expertise.  Workshop content includes:

  • The importance of effective communication
  • Building rapport and relationships
  • Acknowledging communication barriers
  • Negotiating an agenda for the visit, whether in the hospital or the ambulatory setting
  • Recognizing patient perspectives
  • Asking open-ended questions, and listening to the patient’s responses
  • Eliciting the patient’s story
  • Listening reflectively
  • Collaborating on a plan

Note: If you are a UAMS employee, access to the MASTER Workshop is through My Compass.

**After clicking on “Sign up today” type MASTER in the search bar to display available training dates.  Please contact Brenda Burks with any questions about how to register.**


MASTER:  Hear UAMS Faculty’s Thoughts On The Course

“Impact of Communication Skills & Training”
Patient-Centered Interviewing Techniques
Sheira Schlair, MD, MS and Auguste H. Fortin VI, MD, MPH

MASTER: A Trainer’s Perspective

“Patient-Centered Communication”
Interview with Auguste Fortin VI, M.D.
Yale University School of Medicine

Meet Our Facilitators

Laura Sisterhen, M.D., M.P.H.

Laura Sisterhen, M.D., M.P.H.

Mary Cantrell, MA

Mary Cantrell, M.A.

Alice Fagin, M.D.

Alice Fagin, M.D.

Molly Gathright, MD

Molly Gathright, M.D.

Arnaoutakis, MD

Kostas Arnaoutakis, M.D.

Shashank Kraleti, MD

Faiza Khan, M.D.

Kraleti, MD

Shashank Kraleti, M.D.

Jason Mizell, MD

Jason Mizell, M.D.

Sarah Harrington, MD

Sarah E. Harrington, M.D.

Michael V. Smith, M.D.

Michael Smith, M.D.

Sara Tariq, MD

Sara Tariq, M.D.